SN-Logo NewSN-Logo NewSN-Logo NewSN-Logo New
  • Agile Training
    • Scrum Master
    • Scrum Product Owner
    • Leadership Development
    • Private Workshops
    • Calendar
  • Enterprise Solutions
    • Unstoppable Program
    • Agile Keynotes
    • Private Workshops
  • Products
    • Personal Agility Book
    • Ten Agile Contracts Book
    • Extreme Manufacturing Explained
  • Blog
  • About
    • Peter B. Stevens
    • Scrum
    • Personal Agility
    • Saat Network
  • Contact
0

CHF0.00

✕
Solving the Social Media Challenge
10-03-2014
Agile Company: Constructing your Way in the 21st Century
14-03-2014

Practice makes perfect

Published by Peter Stevens on 12-03-2014
Categories
  • Uncategorized
Tags
Peter Stevens, Entrepreneur and Scrum Trainer

Peter Stevens, Entrepreneur and Scrum Trainer

As a Swiss-American Scrum Trainer, my customer’s success with Scrum is important to me!

How satisfied are the participants in my trainings? I watch this closely, and try to improve after every course.

I use Net Promoter Scores after each course to gauge satisfaction after each course. I just looked at the results for the 18 months that I have been a Certified Scrum Trainer.

Just as refresher, NPS divides customers into delighted customers (“Promoters”), merely satisfied (“passives”) and those who have something to complain about (“Detractors”). NPS, or Net Promoter Score, is the percentage of  Promoters less the percentage of Detractors. How do my results look?

Respondents NPS
October 12 to March 13 154 34%
April 13 to September 13 158 39%
October 13 to March 14 179 56%

Since NPS can vary between -100% and +100%, anything over 0% is good, and anything over +20% is very good. Numbers above 80% are reserved for companies like Apple at their finest.

The numbers show a nice trend. I’m not exactly Apple-cool yet, but moving in the right direction. 🙂

Starting a few months ago, I have been asking participants how they would recommend the course to future participants. Here is are some of the more quotable statements from my most recent courses (March, 2014 in Lisbon):

  • If you are curious about Scrum, this is the right place to start!
  • A good start for a Scrum practice
  • If you want to experience Scrum, this is the course for you! — André Manuel Carmo Pereira Lima, Edições Asa II, SA
  • In two days, Peter gave me a full idea of the Scrum framework and how to apply it. Passionate and hands-on! — Carla Santos, InovaMais- Serv. Consultad. em Inov. Tecnológica, SA
  • Useful training even for people who already know Scrum! — Carlos Alexandre Vizela Pais de Faria, Banco BPI, Lisbon, March 2014A very nice point to start! — José Nicolau, 
  • Excellent Materials and Instructor. Nice new vision about old problems. — José Manuel Ramos Pinto de Sousa
  • Highly recommended, best way to get things done in time, organized and simple — José Miguel Sereno da Rocha Machado Espregueira
  • This workshop is a hands on approach that will challenge you to be better.
  • Participating in the workshop is an amazing experience, even if you are not a fan of Scrum. — Márcio Azevedo, Celfinet – Consultoria em Telecomunicações Lda
  • Excellent Trainer, very clear integration and interaction with the students. — Miguel Paulo O. Rosas Moreira, Cerealis SGPS, SA
  • Want to get your hands “dirty” with Scrum? This is the course! — Paulo Azevedo
  • The material is awesome! Tiago Neto Marreiros, Lisbon
  • Scrum is a great framework to improve ourselves and influence our team! — Andreia Figueiredo
  • If you want to do Scrum, start here!! — António Nunes, Media Capital SA
  • Ideal if you are looking to change your mindset! Carlos Carvalho, BNP Paribas
  • If you want to understand people and change yourself to do it, take this course! — Daniel Carrilho, Thyone
  • If you think you are effective, you should see how Scrum can prove you wrong!
  • This workshop will open your horizons, showing you a new way of doing things. It helped me see there’s a different world out there! José Carlos Ferreira
  • A breath of fresh air!
  • A practical course that allows you to experience and try Scrum — Maria Ferreira
  • Extremely useful. — Miguel Campião, Indexsquare, Lda, Lisbon,
  • I really believe I just increased my professional skills. — Paulo Alexandre Nunes da Costa
  • Great content, very hands-on. You’ll have fun! — Ricardo Manuel Amaro

And finally:

  • Read the course material before taking the course!

Like what you read? Check out Certified Scrum Master and Certified Scrum Product Owner Trainings. Every Month in Zürich. Guaranteed

Share
Peter Stevens
Peter Stevens

Related posts

Twitter logo
15-05-2023

Why Twitter is Struggling under Elon Musk


Read more
PAS Sales Flow

PAS Priorities Map for Sales

03-05-2023

Navigating the Sales Process: Selling Your Services with Personal Agility


Read more
A Security Warning like this is a fire alarm. Act immediately

A Security Warning like this is a fire alarm. Act immediately

22-04-2023

We were hacked!


Read more

Comments are closed.

Learn more about Agile

  • Certified Scrum Product Owner | Face-2-Face | English | Jun 29-30, 2023
    in Zürich
    June 29, 2023 -
    June 30, 2023
    Register Now
  •  

  • Certified Scrum Master | Face-2-Face | English | Jul 06-07, 2023
    in Zürich
    July 06, 2023 -
    July 07, 2023
    Register Now
  •  

  • Certified Scrum Product Owner | Face-2-Face | English | Aug 24-25, 2023
    in Zürich
    August 24, 2023 -
    August 25, 2023
    Register Now
  •  

  • Certified Scrum Master | Face-2-Face | English | Sep 28-29, 2023
    in Zürich
    September 28, 2023 -
    September 29, 2023
    Register Now
  •  

Saat Network GmbH is a small, independent company dedicated to helping you discover and apply the values, principles and practices that will enable you to thrive in the 21st century.

Quick Links

  • What Really Matters – Peter Stevens’ Blog

High Performing Teams

  • Get Stuff Done
  • Get Right Stuff Done
  • Create Alignment
  • Leadership

Free Resources

  • Personal Agility Institute
  • Impressum
  • Terms and Conditions
  • Privacy Policy
© 2023 Saat Network GmbH. All Rights Reserved.
0

CHF0.00

✕

Login

Lost your password?

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Read more about our Privacy Policy
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
CookieDurationDescription
mailchimp_landing_site1 monthThe cookie is set by MailChimp to record which page the user first visited.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
CONSENT2 yearsYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_42152348_11 minuteSet by Google to distinguish users.
_gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
NID6 monthsNID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.
test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE5 months 27 daysA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSCsessionYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devicesneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-idneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
COMPASS1 hourNo description
cookies.jssessionNo description available.
S1 hourNo description available.
SAVE & ACCEPT
Powered by CookieYes Logo