… and, who would like some kind of training to help become one?
The Doctor: Am I a good man?
Clara: I don’t know. But I think you try to be and I think that’s probably the point.
The Doctor: I think you’re probably an amazing teacher.
This year, I have my second full year as a Certified Scrum Trainer behind me. Looking back, it seems the first thing that happened after becoming was a CST was getting a steady stream of requests from aspiring CSTs to co-train with them. I held off the requests until this year. I have now worked with four aspiring trainers. In each case, I learned a lot and have come to appreciate both the value and the limitations of the mentoring system. I want to create a workshop for aspiring Scrum Trainers, so that they can rapidly achieve the level of a good CST.
In my eyes, the purpose of a Scrum Master course is not to teach people the basic mechanics of Scrum. You can learn that from a 10 or 12 page document. The purpose is to enable the participants to discover a new, better, and more fun way of working, and leave them inspired to take that vision back to their companies to make it a reality! And they should have enough hands-on experience to have confidence and enthusiasm while getting started.
Just as Morpheus could only lead Neo to the door, but Neo had to choose to pass through, the job of a Scrum Trainer is to offer people that red pill. If what they learn resonates with them, they will want to plunge down that rabbit hole and explore it for a long time to come!
How do you train that? I believe that being a good trainer is a mixture of passion, attitude, skills and experience.
If you teach inspect-and-adapt, you have to do inspect-and-adapt, otherwise it is not authentic. (And sooner or later, you won’t be very good, compared to others who do.)
I thought I was a pretty good trainer when I started. (Actually, I thought I was a very good trainer when I applied, which probably slowed my application tremendously.) Shortly after I started teaching certified courses, I noticed my Net Promoter Scores were not what I thought they should be. I also realized that despite collecting feedback from participants since my first course, I had never actually implemented a suggestion based on that feedback!
I wasn’t inspecting and adapting, so I resolved to start. Since that moment, I read all the feedback. After each course, I strive to implement at least one suggestion or address one issue in the next course. I also send a follow-up to my participants with a summary of their feedback, and if possible, tell them what I plan to do differently in the future thanks to their feedback.
A funny thing happened. After an initial and substantial improvement, it got harder to improve. In some cases, I even regressed. But I didn’t stop, even as I suffered some low points. Some issues were really hard to solve. I knew what the problem was, but didn’t know how to solve them, even as I heard, time after time, that I needed to do something about it.
My willingness to adapt actually made it easier for me to change when the time was ripe. By always looking at how my customers were dissatisfied, I knew what needed to be done. Sometimes it took a while, but when I saw the solution to my challenges, I was able to implement them right away! (Thank you to the trainers and co-trainers I have worked with this year: Lizzie, Hugo, Elena, Niranjan and Andreas. Each of you has helped me move forward in important ways.)
The jump in my Net Promoter Scores was immediate and has been sustainable. I don’t know if that qualifies me as a good trainer, but I am certainly better than I was two years ago, and it is the inspect-and-adapt cycle of Scrum which enabled me to get here.
How would I summarize the right attitude? A willingness to inspect, adapt and collaborate. How could you train that? Again, I think learning by doing and experiencing a-ha moments is the way to go.
A Scrum Alliance Certified Scrum Trainer also has had their understanding, ability to teach, and course materials validated both against the authoritative Scrum literature and the understanding of Ri-level practitioners in the community. A CST candidate should be well prepared for the Scrum Alliance TAC (Trainer Acceptance Committee) process.
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